When it comes to home improvement, choosing the right contractor is critical. Homeowners across California and Nevada often turn to Northwest Exteriors for siding, windows, doors, solar, and patio covers. But how do their customers truly feel about their services? In this comprehensive article, we delve into Northwest Exteriors reviews, assess the company’s reputation, explore key offerings, analyze verified customer feedback, and answer frequently asked questions. This deep-dive review will help you decide whether Northwest Exteriors is the right fit for your next project.
About Northwest Exteriors
Northwest Exteriors is a licensed home improvement contractor based in California, with offices in various locations including Sacramento, Santa Rosa, Fresno, Bakersfield, and San Diego. Established over 25 years ago, the company prides itself on offering energy-efficient products and premium installation services.
They specialize in:
-
Window and door replacement
-
Siding installation
-
Solar energy systems
-
Patio covers and enclosures
-
Exterior coating and painting
Service Areas
Northwest Exteriors serves most of Northern and Southern California as well as select cities in Nevada. The company provides both residential and commercial services. Below is a table showing their core service regions:
Table 1: Northwest Exteriors Service Locations
| State | Major Cities Served | Service Types Provided |
|---|---|---|
| California | Sacramento, Bakersfield, Fresno, San Jose, San Diego, Santa Rosa | Windows, Doors, Siding, Solar, Patio |
| Nevada | Reno, Las Vegas | Windows, Doors, Siding |
Key Features and Services
1. Energy-Efficient Windows and Doors
Northwest Exteriors is known for installing Anlin, Milgard, and Simonton windows—some of the most respected brands in the industry. Their windows and doors are ENERGY STAR® certified, contributing to lower utility bills and improved insulation.
2. Siding Installation
The company installs James Hardie fiber cement siding, vinyl siding, and engineered wood siding, all designed to enhance curb appeal and improve exterior durability.
3. Solar Energy Systems
Northwest Exteriors offers custom solar panel solutions for homeowners interested in reducing reliance on grid power. They use leading solar technologies and provide financing options to make solar more accessible.
4. Patio Covers and Enclosures
They provide custom-designed patio solutions including aluminum lattice covers, solid covers, and sunrooms, helping homeowners create comfortable and shaded outdoor spaces.
5. Exterior Coatings
Their exterior coatings involve reflective paint technology, offering added insulation and reducing the need for constant repainting due to durability.
Northwest Exteriors Customer Reviews
We examined hundreds of online reviews from platforms such as Google, Yelp, Better Business Bureau (BBB), Angi (formerly Angie’s List), and Houzz. The general consensus reflects mixed to positive experiences, depending on the region and type of service.
Overall Ratings Breakdown
Table 2: Aggregate Review Scores by Platform
| Platform | Average Rating (out of 5) | Number of Reviews | Notable Mentions |
|---|---|---|---|
| Google Reviews | 4.2 | 1,200+ | Fast installation, helpful sales reps |
| Yelp | 3.6 | 400+ | Mixed customer service, quality materials |
| BBB | A+ Rating | 80+ complaints | Responsiveness to issues |
| Angi | 4.4 | 300+ | Quality siding, good communication |
| Houzz | 4.0 | 150+ | Excellent window upgrades, pricing clarity |
Highlights from Positive Reviews
-
Timely Installation: Many customers report projects being completed on time or earlier than expected.
-
Professional Staff: Sales reps and installers are often praised for being respectful and communicative.
-
Clean Workmanship: Cleanup after projects and attention to detail is regularly highlighted.
-
Financing Flexibility: Clients appreciate the variety of payment plans and financing options.
-
Energy Efficiency: Customers notice lower utility bills after installing windows or solar systems.
Common Complaints
Not every review is glowing, and it’s important to acknowledge recurring concerns:
-
Communication Gaps: Some clients express frustration about delayed responses from customer service post-installation.
-
Pricing Discrepancies: A few customers felt the final invoice exceeded initial estimates, though this is often due to mid-project changes.
-
Permitting Delays: Certain counties in California require specific permits, which occasionally delay project timelines.
Northwest Exteriors vs. Competitors
How does Northwest Exteriors compare with other home improvement contractors in the same regions? We compiled a table based on customer sentiment, pricing, and service range.
Table 3: Comparison with Other Contractors
| Contractor | Service Range | Price Range | Average Rating | Notable Strength |
|---|---|---|---|---|
| Northwest Exteriors | CA & NV | $$ | 4.0 | Wide product offering |
| Renewal by Andersen | National | $$$ | 4.5 | Lifetime warranty |
| Sears Home Services | National | $$ | 3.8 | Big-box trust |
| American Vision Windows | CA | $$$ | 4.2 | Focus on efficiency |
| Window World | Nationwide Franchise | $ | 3.9 | Budget-friendly |
What Customers Should Know Before Hiring
-
Request Detailed Quotes
Always ask for a line-by-line estimate to avoid surprises. Northwest Exteriors is known to offer transparent pricing when requested. -
Check Permit Requirements
Especially in California, local municipalities can affect project timelines with lengthy permit approvals. -
Look at Product Options
The company carries several brands. Make sure to research the differences in warranty, energy efficiency, and aesthetics. -
Read the Fine Print on Warranties
Northwest Exteriors offers product warranties, and workmanship warranties may differ by service. -
Evaluate Financing Options
The company offers several financing plans through third-party lenders. Review interest rates and terms carefully.
FAQs about Northwest Exteriors
1. Is Northwest Exteriors a licensed and insured company?
Yes. Northwest Exteriors is fully licensed, bonded, and insured in all states where it operates. In California, for example, they hold a valid license with the Contractors State License Board (CSLB), License #763432. They also carry general liability insurance and workers' compensation coverage, which means you’re legally protected during the course of your home renovation.
2. What types of services does Northwest Exteriors provide?
Northwest Exteriors focuses on energy-efficient exterior remodeling solutions. Their core services include:
-
Window and door replacement
-
Siding installation (fiber cement, vinyl, and engineered wood)
-
Solar panel system installation
-
Patio covers, sunrooms, and enclosures
-
Exterior coatings and reflective paints
This diversity allows homeowners to complete multiple upgrades using one contractor, ensuring a more streamlined and cohesive project experience.
3. What brands and products do they use?
Northwest Exteriors partners with top-tier manufacturers to offer high-quality, long-lasting products. For example:
-
Windows and Doors: Anlin, Milgard, Simonton
-
Siding: James Hardie (fiber cement), Alside (vinyl), LP SmartSide (engineered wood)
-
Solar: Custom solar arrays using Tier 1 photovoltaic panels
-
Coatings: Heat-reflective, elastomeric exterior paints designed for energy savings
Each of these brands is known for durability, energy efficiency, and long-term warranties.
4. How do I schedule an estimate with Northwest Exteriors?
You can schedule a free, in-home consultation by calling your local Northwest Exteriors office or visiting their official website. A design consultant will visit your property, evaluate your needs, discuss product options, and provide a detailed project estimate.
They also offer virtual consultations in some regions for customer convenience.
5. Are financing options available?
Yes. Northwest Exteriors offers a variety of financing plans through third-party lending partners. These include:
-
Zero-down financing
-
No payments for 12 months (O.A.C.)
-
Low APR installment plans
-
PACE financing for energy-efficient improvements
You’ll typically need to undergo a soft credit check to determine eligibility. Financing approval is usually quick, often within 24–48 hours.
6. Do they provide warranties on their products and workmanship?
Yes, warranties are a key part of Northwest Exteriors’ value proposition. Most products come with manufacturer warranties, some of which extend up to lifetime coverage (especially windows and siding). Additionally, the company provides a limited workmanship warranty for installation-related issues.
Make sure to ask for written documentation outlining:
-
Warranty duration
-
What is covered (materials vs. labor)
-
Claim process and turnaround time
7. How long does a typical project take?
The timeline depends on the type and scale of the project:
-
Window or door replacement: 1 to 3 days
-
Siding installation: 5 to 10 days
-
Solar system installation: 1 to 2 weeks (plus permit processing)
-
Patio cover/sunroom: 2 to 4 weeks
Permits and inspections can add additional time
8. Will I need a permit for my project?
Yes, for most exterior upgrades—particularly window replacements, solar installations, and structural patio covers—you will need local building permits. Northwest Exteriors typically handles the permitting process for you, which includes submission, fees, and scheduling inspections.
However, processing time can vary depending on your city or county. It’s a good idea to ask upfront how permits may affect your timeline.
9. Can I choose the style and color of my windows, siding, and other materials?
Absolutely. Northwest Exteriors offers a wide range of customization options to suit your home’s architecture and your personal style. You can select:
-
Window frame colors
-
Grid patterns and glass tinting
-
Siding textures and paint colors
-
Roof panel options for patio covers
Their consultants typically bring samples and swatches during the initial estimate to help you visualize the outcome.
10. Are Northwest Exteriors installers employees or subcontractors?
Most installations are completed by in-house crews or closely vetted independent contractors who work exclusively with Northwest Exteriors. According to customer reviews and company policy, these installers are background-checked, licensed, and trained in product-specific installation standards.
This ensures consistent workmanship and minimizes the risk of errors or rework.
11. What happens if there’s an issue after installation?
If you experience a problem—whether it’s a leak, poor sealing, or a product defect—you can contact Northwest Exteriors via:
-
Phone (each office has a dedicated line)
-
Email (customer care or regional manager)
-
Online service request form
They usually respond within 1–3 business days and send a technician to evaluate the issue. If the problem is covered by warranty, they’ll repair or replace the faulty component at no additional cost.
12. How does Northwest Exteriors compare to other home improvement companies?
Northwest Exteriors stands out for:
-
Regional focus in California and Nevada
-
A wide array of energy-efficient solutions
-
Positive reviews on major platforms (Google, BBB, Angi)
-
Flexible financing and custom design options
Compared to national chains like Renewal by Andersen or Sears Home Services, Northwest Exteriors is often more affordable and offers more flexible material choices. However, it may not have the same brand recognition outside the Western U.S.
13. Are there any hidden fees?
Generally, no—but it’s essential to request a detailed, itemized quote. Most of the complaints related to billing stem from changes made mid-project or miscommunication about additional work (e.g., dry rot repair or upgraded trim packages).
To avoid surprises:
-
Ask what’s included in the base price
-
Clarify any optional upgrades or permits
-
Confirm whether taxes and cleanup are included
14. Can I read customer reviews before hiring them?
Yes, and you should. Northwest Exteriors has hundreds of reviews available on:
-
Google Business Profiles for each local branch
-
Yelp
-
Better Business Bureau (BBB)
-
Angi and Houzz
Look specifically for reviews in your city or region, as service quality can vary by branch.
Final Thoughts: Should You Hire Northwest Exteriors?
When it comes to investing in your home’s exterior, selecting the right contractor can significantly impact the longevity, energy efficiency, and resale value of your property. With so many options available in California and Nevada, it’s natural to wonder whether Northwest Exteriors is the best choice for your project. This final section breaks down the core strengths and weaknesses of the company, compares alternatives, and offers a balanced evaluation to help you make an informed decision.
Strengths of Northwest Exteriors
1. Established Reputation
Northwest Exteriors has been in the industry for over 25 years. This longevity speaks volumes about their ability to adapt, deliver, and maintain a loyal customer base in a competitive market. Most customers trust the company for large-scale renovations, such as full siding replacements or multi-window projects, and feel confident due to their professional track record.
2. Product Diversity
Unlike some companies that only offer windows or specialize in solar, Northwest Exteriors provides a broad portfolio of services. From energy-efficient windows and doors, premium siding materials, and custom solar systems, to patio enclosures and exterior coatings, the company is a one-stop shop for exterior remodeling.
This level of convenience appeals to homeowners who prefer working with a single contractor rather than juggling multiple vendors. It also helps ensure project consistency, especially when multiple upgrades are being done simultaneously.
3. Energy Efficiency Focus
In a world increasingly concerned with sustainability and cost-saving, Northwest Exteriors stands out with its emphasis on green building materials and energy-efficient solutions. Their partnerships with brands like Anlin, Milgard, and James Hardie ensure that customers receive high-quality, ENERGY STAR®-rated products that can significantly reduce heating and cooling bills.
Their solar division is another major asset. Homeowners looking to offset energy costs or transition to renewable energy can take advantage of custom solar design and installation services—a service many siding and window companies simply don’t offer.
4. Flexible Financing Options
For many homeowners, the cost of renovations is a major concern. Northwest Exteriors makes financing accessible by partnering with multiple lenders to offer zero-down, deferred interest, or low-interest financing plans. This financial flexibility enables a broader range of customers to start their projects without compromising on quality due to budget constraints.
5. Licensed and Insured
Northwest Exteriors is fully licensed, bonded, and insured in every state where it operates. They also have an A+ rating with the Better Business Bureau (BBB) and are known to be responsive to formal complaints. These credentials offer peace of mind and legal protection for homeowners.
Areas of Concern
1. Inconsistent Customer Service
While many customers praise the professionalism and efficiency of their sales and installation teams, others have reported inconsistencies in post-sale communication. Some complaints mention delays in response, particularly regarding warranty follow-ups or service issues that arise after installation.
To mitigate this, it’s recommended to maintain thorough documentation, including photos, invoices, and all correspondence, throughout the duration of your project.
2. Regional Variability
Northwest Exteriors serves a broad geographic area. As with many large contractors, the quality of experience may vary from one branch to another. For example, customers in Sacramento may report different levels of satisfaction than those in Fresno or Reno.
This isn’t necessarily a red flag, but it’s worth reading reviews specific to your local office rather than relying solely on aggregate company ratings.
3. Permit-Related Delays
Home renovation projects often require permits, especially for exterior work like window replacements, solar installations, or structural patio covers. Several reviews have mentioned delays due to permitting issues, which may prolong the overall project timeline.
Although this is usually the fault of local municipalities rather than the company, it underscores the importance of getting a clear project timeline upfront and staying in touch with the project manager throughout the process.
Customer Suitability
Northwest Exteriors may be ideal for you if:
-
You are planning a medium to large-scale home exterior renovation
-
You want access to energy-efficient products
-
You prefer working with one contractor rather than multiple vendors
-
Financing is important to help manage the cost
-
You live in California or Nevada, especially near their main service hubs
You may want to consider alternatives if:
-
You prioritize extremely low-cost services, as Northwest Exteriors is not a budget provider
-
You want ultra-fast installation and tight timelines, as permitting and project size can cause delays
-
You’re located outside their service area or in remote regions
Comparing the Alternatives
There are several other home improvement providers in California and nearby regions. Companies like Renewal by Andersen offer ultra-premium windows with a national reputation, but at a higher cost. American Vision Windows focuses strongly on energy-efficiency but may not offer siding or solar. Meanwhile, Window World is known for affordability but doesn’t typically handle complex projects or custom work.
Northwest Exteriors occupies a unique middle ground: more comprehensive than discount providers, yet more cost-effective than premium national chains.
Final Verdict
So, should you hire Northwest Exteriors?
If you value experience, quality materials, energy efficiency, and a wide service offering, Northwest Exteriors is a strong contender. Their ability to manage everything from windows and siding to solar and patios under one roof is particularly appealing for homeowners looking to invest in long-term property value and curb appeal.
Just be prepared to do your due diligence. Read location-specific reviews, get a detailed quote, ask about permitting timelines, and confirm the scope of warranties in writing. Good communication and planning on your part will ensure you get the most out of what this company offers.
In conclusion, Northwest Exteriors is not perfect, but they are reliable, established, and recommended by thousands of California and Nevada homeowners. With the right expectations and a clear contract, they can deliver high-quality results that transform your home’s exterior—and possibly, your energy bills—for the better.
